FAQ
Shipping Policy
Q: How long does shipping take?
A: We strive to process and ship all orders within 1-2 business days. Once shipped, delivery times may vary depending on your location. Please refer to our Shipping Policy for more information.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Please note that additional customs fees and import taxes may apply. For more details, please refer to our Shipping Policy.
Q: Can I track my order?
A: Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to track the progress of your shipment.
Returns & Exchanges
Q: What is your return policy?
A: We have a 30-day return policy. If you are not satisfied with your purchase, you may return the item within 30 days of receiving it for a refund or exchange. Please refer to our Refund Policy for more details.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer support team at [email protected] They will provide you with further instructions on how to proceed with your return.
Q: Can I return or exchange a sale item?
A: Unfortunately, we do not accept returns or exchanges on sale items. All sale items are final sale.
Q: What if my item arrives damaged or defective?
A: If your item arrives damaged or defective, please contact our customer support team at [email protected] within 48 hours of receiving the item. We will work with you to resolve the issue and provide a replacement or refund if necessary.
Q: How long does it take to process a refund?
A: Once we have received and inspected your returned item, we will process your refund within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
Q: Do I have to pay for return shipping?
A: If you are returning an item due to our error (e.g., wrong item shipped, defective item), we will cover the return shipping costs. However, if you are returning an item for any other reason, you will be responsible for the return shipping costs.
Q: Can I exchange an item for a different size or color?
A: Yes, we offer exchanges for different sizes or colors, subject to availability. Please contact our customer support team at [email protected] to initiate an exchange.
